UXBRIDGE, Mass., June 30, 2015 /PRNewswire/ — In a recent survey, Lampin Corporation‘s customers overwhelmingly endorsed the employee-owned company with the most important kind of praise, a strong willingness to recommend the critical component manufacturer to others.
The survey, known as “The Ultimate Question,” generates a net promoter score, or NPS, that precisely measures how willing a company’s customers would be to recommend that company to friends and colleagues.
Lampin earned an NPS of 85.7, which means nearly all of the company’s customers would recommend Lampin to a friend or colleague. One customer called Lampin a “consistent supplier,” while another raved, “excellent on-time delivery and high-quality components.”
“We were very excited to receive such unanimous support from our customer base,” Lampin spokesman Jay Milender said.
Lampin’s survey, conducted in coordination with strategic web marketing services organization Applied Interactive, received a strong response rate, lending additional weight to the findings.
The “Ultimate Question” survey simply asks, “On a scale of 1-10, with 10 being extremely likely, would you recommend Lampin to your friends or colleagues?”
Inspired by research by brand loyalty expert Fred Reichheld, “The Ultimate Question” is considered a reliable litmus test for customer satisfaction and, therefore, company growth.
Customer satisfaction can be difficult to measure accurately, but “The Ultimate Question” metric offers valuable insight into customer experience and a precise basis upon which to calibrate business practices. The resulting NPS provides an accurate customer-satisfaction baseline from which a company can measure and track its progress, as well as compare performance to other companies that publish results.
Lampin and its employee-owners are gratified to have earned an NPS that exceeds the scores of some of America’s best-known companies. Lampin is confident in their continued mission to deliver quality products and deliver them on time.
About Lampin Corporation:
Lampin Corporation, an ITAR-compliant and ISO 9001:2008 Certified Company, delivers critical component manufacturing expertise that goes beyond precision. Located in the historic Blackstone River Valley, Lampin is 100% employee-owned company. Lampin’s value engineering approach ensures that design, materials and process combine to provide the best value in the industry. Lampin also manufactures MITRPAK, the right angle gearbox and spiral bevel gear drive preferred by OEM and MRO customers desiring reduced risk, lower inventory, and improved asset availability. Learn more about Lampin and MITRPAK and sign up for the e-newsletters at www.Lampin.com.
